Contents:

Part I: The Power of Basics --Chapter 1: The Power of Basics: Explore the Ingredients of Successful Helping --Review the Roles of Both Formal and Informal Helpers --Appreciate the Power of Basics --Become Competent in the Key Ingredients of Successful Helping --Move from Smart to Wise by Managing the Shadow Side of Helping --Embrace Uncertainty --Chapter 2: Review the Problem-Management & Opportunity-Development Process Review the Stages of Problem Management and Opportunity Development --Be Flexible in the Use of the Problem-Management Process --Learn from Different Versions of the Basic Problem-Management Process --Help Clients Determine if They Are Ready for Change --Use the Problem-Management Framework as ""BROWSER --Use N = 1 to Continually Evaluate the Helping Process --Deal with the Shadow Side of Helping Models --Chapter 3: Commit Yourself to the Helping Relationship and the Values That Drive It --Understand What Makes Helping Relationships Work Determine the Key Values That Drive the Working Alliance --Prize Respect as the Foundation Value --Make Empathy the Primary Orientation Value --Develop a Proactive Appreciation of Diversity as a Sense-of-the-World Value --Develop a Bias toward Action as an Outcome-Focused Value --Influence Clients to Embrace Self-Responsibility --Part II: The Therapeutic Dialogue: Master Communication and Relationship-Building Skills --Chapter 4: Therapeutic Presence: Tune in to Clients and Listen Carefully --Become Competent in the Communication Skills Needed in Helping Make Dialogue Second Nature to Your Interactions with Clients --Demonstrate Empathic Presence by Visibly Tuning in to Clients --Make Active Listening the Foundation of Understanding --Listen to the Key Ingredients of Successful Therapy --Identify and Deal with All Forms of Distorted Listening --Chapter 5: Empathic Responding: Work at Mutual Understanding --Understand the Importance of Responding Skills in Developing Relationships with Clients --Become Adept in the Three Dimensions of All Responding Skills: Percep