Previous ed.: 2009

Contents: Introduction: Who are counsellors and helpers-- Creating communication skills and feelings-- Creating mind skills-- The counselling and helping process-- Counselling and helping relationships

The Relating Stage: Understanding the internal frame of reference-- Showing attention and interest-- Reflecting feelings-- Starting the counselling and helping process-- Managing resistance and making referrals

The Understanding Stage: Assessing feelings and physical reactions-- Assessing thinking-- Assessing communication and actions-- Challenges, feedback and self-disclosure-- Monitoring, summarizing and identifying skills

The Changing Stage: Helping to solve problems-- Coaching skills: speaking, demonstrating, and rehearsing-- Improving communication and actions-- Improving thinking-- Negotiating homework-- Conducting middle sessions-- Terminating counselling and helping

Further Considerations: Relaxation interventions-- Managing crises-- Multicultural and gender aware counselling and helping-- Ethical issues and dilemmas-- Training groups, supervision and support-- Using technology in counselling--Jane Evans-- Becoming more skilled and human

Includes bibliographical references and indexes