TY  - BOOK
AU  - Tillett,Gregory
TI  - Resolving conflict: a practical approach 
SN  - 0424001799
AV  - 303.69 T464 1991
PY  - 1991///
CY  - South Melbourne
PB  - Sydney University Press
KW  - Conflict management
KW  - Problem solving
KW  - Mediation
N1  - Includes index.                   Bibliography: p. [170]-172
ER  -