TY  - BOOK
AU  - Engel,Beverly
TI  - The power of apology: healing steps to transform all your relationships 
SN  - 0471399078
AV  - BF 575 .A75 E54 2001
PY  - 2001///
CY  - New York
PB  - John Wiley and Sons
KW  - Apologizing
KW  - Interpersonal relations
N1  - Includes bibliographical references and index; Contents; pt. 1 The power of apology: Apology is for everyone-- Why learning to give, receive, and ask for apologies is so important-- Why apologizing is difficult for some and too easy for others; pt. 2 Learn how to give a meaningful apology: The right and wrong way to apologize; pt. 3 Learn how to receive and accept apologies: Opening the door with empathy-- Overcoming the seven obstacles to forgiveness-- There is a time to forgive and a time to forget about forgiving; pt. 4 Learn how to ask for an apology: Silence isn't always golden; pt. 5 Transform all your relationships through apology: Healing your relationship with yourself-- Healing your past, step 1 make your apology list-- Healing your past, step 2 make amends-- Healing your family when there has been an estrangement-- Healing your marriage or romantic relationship-- Teach your children well-- Healing your business relationships through respect and compassion-- Conclusion, the apology movement
ER  -