Griffin, Jill <br/><br/>
Cuetomer loyalty :  how to earn it, how to keep it / 
Jill Griffin. 
 - New York :  Lexington Books,  1995. 
 - viii, 241p. 24 cm 
<br/><br/> Includes bibliographical references and indexes. 
<br/><br/><label>ISBN: </label>002912977X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction<br/>Customer service<br/>Customer relations
<br/><br/><label>LC Class. No.: </label>658.812  / G875 1995