TY  - BOOK
AU  - Brown,Mark Graham
AU  - Hitchcock,Darcy E.
AU  - Willard,Marsha L.
TI  - Why TQM fails and what to do about it
SN  - 0786301406
AV  - 658 B814 1994
PY  - 1994///
CY  - Chicago
PB  - Irwin
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -