TY - BOOK AU - Johansson,Henry J. TI - Business process reengineering: breakpoint strategies for market dominance SN - 0471938831 AV - 658.5 B964 1993 PY - 1993/// CY - New York PB - John Wiley and Sons KW - Total quality management KW - Just-in-time systems KW - Industrial management N1 - Includes index ER -